SHIPPING

FREE SHIPPING ON ALL ORDERS

• Free shipping on all orders
• All orders are shipped from within the UK.
• We use Royal Mail, Hermes and Yodel.
• Delivery time stated below does not include order processing time of 1-2 business days.
• Estimated delivery time on all orders is 3-5 business days. However under certain circumstances parcels can take  up to 14 days. If After 14 days you still have not received your order please contact us at support@shimmerspoon.com and we will chase this up for you. Any lost items we will re-ship free of charge.
• You will receive an email with tracking no. (if applicable) when your order ships. 

 

NON-RECEIPT, ABANDONMENT AND COLLECTION OF PARCEL

• Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for your parcel to be collected.
• Packages which are not collected within the stipulated time frame may be returned to us, or disposed of by the postal office at their discretion. No refund will be made on packages which are abandoned or disposed of. Returned packages will be processed in accordance with our refunds and return policy
• For more information regarding your postal office's package delivery and disposal policies, please contact your local postal office.